Service Status Info

Service Status Info -  Jan 27 - Canada EPG's have now been fixed and are populating properly.

Jan 26 - All International channels should be back on with 24-48 hours. Our apologies for the issue on these for the past few days. These sections were moved to new servers and then it turned out the new servers were no good, so they are having to be moved back to the original ones.

You must refresh the playlist in your apps daily so that special events such as sports events & PPV are updated as they are added each day. This applies to the Torqued app, Smarters app, Vanquis Extra/XCIPTV app, Tivimate. They all have a function to update that just takes one click. This ensures that the days events then populate in your app as they are added at our end

If you are using a VPN then please use a good one such as IP Vanish. The free ones are useless and you will have problems with them. You connect your VPN to the country that you live in and preferably to a server near to where you are. Please don't connect it to the other side of the planet as you will lose vital speed. Also disconnect and reconnect your VPN once a day if you are using 'Best Available' options for City and Server so it picks up the best server on that day.

If you have any issue then please do not send an email with 'it isn't working' or anything similar to this. We don't have the time to keep sending email after email to actually get details of what you should be sending in the first place. We need as much info as possible in one email. The issue, the device, the app, the channel/section, after how long it is happening, and a photo of the login page with ALL the details visible if it is a login issue. Always clear the cache for the app and reboot your device and router first. If we keep getting emails with no workable info then you wont get a reply.

You must use a VPN if in Europe. This has always been the case, and blocks by internet providers when certain sporting events are on are becoming more common. The blocks prevent complete access to the system unless you use a VPN. A VPN totally eliminates this issue.